Job Responsibilities :

• Manage communication with participants and help answer queries and make follow up calls when required. 

• Adhere to responding to the queries in a timely manner. 

• Provide an end-to-end solution for participants by engaging proficiently with multiple teams. 

• Prioritize queries/complaints to provide right information by identifying and engaging escalations based on relevance. 

• Enter complete call logs into the system and document all call information according to standard procedures of handling participant calls.

Educational Qualification : Basic degree / diploma or equivalent

Skill Competencies : 

• Proficient in relevant computer applications  

• Required language proficiency – English. 

• Additional fluency in one or more of the following languages will be an advantage – Hindi, Kannada, Tamil 

• Good data entry and typing skills 

• Self-motivated, team player, 

• Focused, have an eye for detail, 

• Great organization skills and enjoy working with a small, but flexible team.