Participant Support - Coordinator

Job Responsibilities :

  • Ensure adherence to organizational procedures, policies, and systems. 

  • Adhere to daily turnaround time for activities as per set guidelines

  • Proactively escalates issues that can potentially hamper the process 

  • Find solutions to technical issues by communicating with backend teams 

  • To monitor and maintain the departmental key performance indicators as outlined by operations 

  • To monitor, evaluate and to prepare daily, weekly and monthly reports for review 

  • Create an inspiring team environment with an open communication culture 

  • Set clear team goals, delegate tasks, set deadlines and oversee day-to-day operation 

  • Monitor team performance and report on metrics 

  • Motivate team members 

  • Discover training needs and mentor

Educational Qualification : Basic degree / diploma or equivalent

Skill Competencies : 

  • Proficient in relevant computer applications 

  • Required language proficiency – English 

  • Prior experience in customer service / email support will be preferred. 

  • The applicant will be a self-motivated, team player, focused, have an eye for detail, great organization skills and enjoy working with a small, but flexible team.

Experience :~ 2 years

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