Participant Support - Coordinator
Job Responsibilities :
Ensure adherence to organizational procedures, policies, and systems.
Adhere to daily turnaround time for activities as per set guidelines
Proactively escalates issues that can potentially hamper the process
Find solutions to technical issues by communicating with backend teams
To monitor and maintain the departmental key performance indicators as outlined by operations
To monitor, evaluate and to prepare daily, weekly and monthly reports for review
Create an inspiring team environment with an open communication culture
Set clear team goals, delegate tasks, set deadlines and oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and mentor
Educational Qualification : Basic degree / diploma or equivalent
Skill Competencies :
Proficient in relevant computer applications
Required language proficiency – English
Prior experience in customer service / email support will be preferred.
The applicant will be a self-motivated, team player, focused, have an eye for detail, great organization skills and enjoy working with a small, but flexible team.
Experience : 0 ~ 2 years